Under the conditions set out in the EEC directives on distance selling. (Consumer Protection (distance selling) Regulations 2000) we offer the following:
*These rights are not applicable to 'made to measure’ or ‘made to order’ goods as these are marked as exceptions in the above regulations and returns in this instance will only be accepted if merchandise is proven to be defective or of an unacceptable standard.
Please note - If you are returning goods from overseas please ensure to mark the parcel as 'RETURNED GOODS' otherwise they will be subject to import duty
For more information on this act you should visit the DTI website.
Refunds: We can offer either full or partial refunds depending on whether a whole or part of an order has been returned or canceled. Refunds are made using Sagepay or Paypal's administration system and can only be issued in the currency that the customer has made their purchase in. Refunds can only be made up to the full amount of the original purchase. If the customer pays using a different currency from the one their bank statements are shown in then variations can occur due to exchange rate fluctuations. ScotClans cannot take responsibility for these fluctuations.
0131 555 0248
(707) 832 4082
+44 131 555 0248
We deliver worldwide - please note our products are not usually held in stock, they come from a large range of Scottish Suppliers. If you need this for a specific date please contact us and we’ll do our best to help you.