Terms & Conditions
We have carefully chosen a selection of products. Buy with confidence, we offer a full exchange/refund policy on any item returned in perfect condition within 28 days. (This may not apply to Kilts or other made to order purchases)
Returns & Refunds
Under the conditions set out in the EEC directives on distance selling. (Consumer Protection (distance selling) Regulations 2000) we offer the following:
A 7 day customer ‘cooling off’ period and right to cancel*
Right to return goods if not satisfied (provided they are still in ‘new’ condition)*
Written verification of purchases
Money back within 30 days of return of goods*
*These rights are not applicable to ‘made to measure (1)’ or ‘made to order’ goods as these are marked as exceptions in the above regulations and returns in this instance will only be accepted if merchandise is proven to be defective or of an unacceptable standard. Items made from cut cloth may not be able to be cancelled once the order has been placed with the manufacturer – any cancellation will be at ScotClans discretion.
All returns must first be authorised with ScotClans before posting back. To do this contact firstname.lastname@example.org and quote your order ID number and describe the issue (with photos if relevant).
Please note – If you are returning goods from overseas please ensure to mark the parcel as ‘RETURNED GOODS’ otherwise they will be subject to import duty
For more information on this act you should visit the DTI website.
(1) Made to measure/order goods include the following: Kilts, Waistcoats/Vests or other tailored goods, Wool Strip Ribbon, Cut to length material, All engraved to order goods, all other items marked on the site as ‘made to order’.
Refunds: We can offer either full or partial refunds depending on whether a whole or part of an order has been returned or canceled. Refunds are made using Worldpay’s administration system and can only be issued in the currency that the customer has made their purchase in. Refunds can only be made up to the full amount of the original purchase. If the customer pays using a different currency from the one their bank statements are shown in then variations can occur due to exchange rate fluctuations. ScotClans cannot take responsibility for these fluctuations.
Verified Pricing Policy
Please note that we are a UK based company so transactions are carried out in UK Sterling currency, currency converters on our site are a guide only and can vary depending on exchange rate fluctuations
Refunds can only be made back to the card or payment method used in the original purchase, for debit and credit card payments these can only be made back to the original customers account and for PayPal back to the purchase PayPal account.
This provides protection against tampering with the website and fraud for both ScotClans and our customers.
Delivery of Goods
Many of the items we feature on the site are made to order from small independent suppliers, or supplied using ‘just in time purchasing’, therefore you should expect delivery to take around 14 days for UK based customers and 28 days for overseas as standard. Express delivery times are given as the time it takes from dispatch – as many items are gathered in from suppliers you should check with the site on turnaround times. You should also note that Kilt orders can take 6-8 weeks under normal conditions as these are made to measure garments made to very high standards.
However, if you are looking to place an order and you need the item in a hurry then let us know, in some cases we can persuade the manufacturer to give the order priority or for them to ship directly to you (there is normally a 10% surcharge on rushed orders which is charged on dispatch). If you need more information please contact us first.
In all cases delivery is subject to availability – we will do our best to make sure goods are delivered as quickly as possible but as we are dealing with small manufacturing and craft businesses they do sometimes run out of stock – this is beyond our control.
IMPORTANT NOTE ON RUSH and PRIORITY ORDERS.
Cancellations of any priority or rushed orders is at ScotClans discretion as are any deposits taken on these orders. In most cases we have had to prioritise these with suppliers and paid for express delivery to us. Once the mills cut cloth this cannot be cancelled. This extends to any orders taken via telephone or post..
Important Information Regarding the Import of Goods
If you are outside the EEC (European Economic Community) then you will not be charged VAT, however you may be liable to pay import duty on purchases over a given amount (set by your country of entry). Taxes are set by individual governments are not under our control. All goods sent are delivered ‘Duty unpaid’. All other carriage charges are covered in your cost of purchase.
ScotClans provides this security statement to give you peace of mind while you shop on our site.
Why shopping at ScotClans is so safe:
Web browsers can operate in “normal” mode and in “secure” mode. You can tell which mode your browser is in by looking at the toolbar at the bottom of the browser window. If you see a broken key, or an open padlock – or indeed nothing at all, you are in normal mode. If the key is whole, or the padlock is closed, you are in “secure” mode, this is known as Secure Sockets Layer (SSL).
When you surf the Net in “normal” mode, all the information you type into your browser and all the information the Web site sends to you is visible to eavesdroppers. When the browser is in “secure” mode it encrypts all the information between itself and the server providing the page you are viewing. Encrypted information looks like meaningless garbage to eavesdroppers, so your personal information is secure.
ScotClans supports industry standard Internet encryption 40 bit SSL when you make an order from our site, with the credit card details being encrypted using a 448 bit asymmetric key. In addition the website software that ScotClans uses holds a digital certificate from Thawte that is compatible with Netscape and Microsoft browsers.
When you enter your details on the order form, your browser will automatically inform you that encryption is being used. Furthermore, all data stored on our secure order server is protected by a firewall. All credit card details are kept encrypted at all times and only used when processing the order.
ScotClans has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses the information gathering and dissemination practices for this Web site (website address).
Our site forms require users to give us contact information (like their name, email, and postal address), unique identifiers (like their credit card information), and demographic information (like their zip code and country).
Contact information from the web forms is used to distribute information about our company. The customer’s contact information may also be used to get in touch with the customer when necessary.
Demographic and profile data may also be collected at our site. We use this data to tailor our visitor’s experience at our site showing them content that we think they might be interested in, and displaying the content according to their preferences.
Our site uses an order form for customers to request information, products, and services. We collect contact information (like their email address), financial information (like their account or credit card numbers), unique identifiers (like their credit card information), and demographic information (like their zip code).
Contact information from the order forms is used to ship purchases, information about our company. The customer’s contact information is also used to get in touch with the visitor when necessary.
Financial information that is collected is used to bill the user for products and services.
Unique identifiers (such as credit card numbers) are collected from Web site visitors to verify the user’s identity.
This site may contain links to other sites. ScotClans is not responsible for the privacy practices or the content of such Web sites.
This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. Our order servers are hosted at a premier host behind a range of physical and firewall security.
At ScotClans we believe in fair trade both in our relationships with suppliers and with customers. we will not deal with suppliers who behave in an exploitative or disreputable manner and customers can be assured that we do everything we can to ensure that our ethical trading policy is adhered to. Similarly in our trade relationships we ensure that our dealings with suppliers and trade customers are conducted in a respectful and honourable manner. If you feel that you have been treated unfairly by anyone at ScotClans please contact us on the enquiry form provided.
Misuse & Abuse
As above we do not tolerate users who behave in an abusive manner either towards ScotClans or its user base. We reserve the right to terminate any services or contracts with users with immediate effect.
While every effort has been made to ensure the validity and accuracy of information carried on this site we cannot be held responsible for any misfortune loss or injury caused to anyone through the publication of the information on this website. Any inaccuracies in the site will be checked if they are brought to our attention and we cannot be held responsible for any personal misfortune or injury in whatever form resulting from this inaccuracy.
All material, either text or graphical is copyright of ScotClans and may not be reproduced in whole or in part without our permission.